Want to ensure your website is backed up and secure and has all the necessary updates taken care of?
Hosting + essential security updates for your website!
|* All packages include initial site audit to identify any existing issues, establish your site in our monitoring dashboard, give you access to our online ticketing system to raise any issues you have, create initial backup of your site, then ongoing backups and maintenance as outlined. Providing there are no pre-existing issues on your site, then set-up will be free. If issues are found, then we will provide an estimate of hours to rectify it before set-up can commence, at which our time will be charged at $120 + GST per hour.
** Unlimited Bandwidth Fair Use Policy. Server space is divided between clients primarily based on disk space allocation and the amount of resources that the site needs to use to operate smoothly. The most notable fair use case relates to bandwidth on our shared hosting accounts. Bandwidth is set to ‘unlimited’ but The Creative Collective reserves the right to upgrade your package should your website use more than 1000GB in Bandwidth resources on a regular basis and to the detriment of other clients’ sites.
In most cases our clients need not worry about their usage as the vast majority will not affect other sites.
For clients who persistently go over our fair use limits, we will work with them to ensure they are moved on to the most relevant hosting package for their needs in order to protect resources for our other clients and provide guaranteed resources for the high user.
*** Plugin & Theme updates apply to uncustomised plugins/themes only. Extra fees & charges may apply to plugins or themes which have been modified from the base functionality. In this scenario, we will advise if a plugin/theme is not included in this package and quote you for updates to these accordingly.
**** $20 Support Hours Fair Use Policy. If you have opted to add on $20 support hours to your month hosting package, than our fair use policy will apply.
$20 Add-on support hours do not roll-over if unused and can only be used on only basic website edits such as text or image changes, upload of blog content etc. $20 support hours cannot be used for new functionality development, fixing of issues or any complex website requests.
Clients utilising their $20 support hours should be mindful that full rate paying clients will take priority, so hours are not suitable for urgent or emergency updates. Clients should expect completion of requests utilising these hours in 1 - 3 days.
Support hours will expire on the last calendar day of the end of the month. Requests should be made prior to the end of the month to avoid this, and normal turn around times will apply.
Should clients continuously abuse, stretch or request use of the $20 Support Hours where they are not to be used, or this policy, The Creative Collective reserves the right to charge time at our normally hourly rate of $120 + GST or denie the allowance of $20 support hours.
A client can opt to add a maximum of 2 hours support time to their hosting plan per month.